Sow Services
How can we help?
Answers about quotes, trip changes, payment and carrier applications.
How do I book?
Enter your trip details, review available vehicle classes and send a request. No payment is taken to request. The desk sends a quote naming the licensed carrier and its TCP number.
Does a request reserve a car?
No. Availability is checked when you request, and the carrier and final price must be confirmed before your booking is complete.
How do I change or cancel a trip?
Use the private trip link in your email or contact the desk with your booking number. Review the terms attached to your accepted quote. Do not assume a change or refund is confirmed until you receive confirmation.
Who should I call at pickup?
Use the operating carrier’s dispatch contact on your private trip page first. You can also message through that page. For an emergency, call the local emergency number.
How do payments work?
Review and accept the final quote before opening secure Stripe checkout. Your quote identifies the operating carrier and payment arrangement. Card details are entered on Stripe.
Can I request a child seat or accessible vehicle?
Describe what you need in pickup notes, including a child’s age or mobility-device dimensions. The desk confirms suitable equipment with the carrier before you accept.
How do carriers apply?
Complete the six required checklist items, using your existing business, permit, insurance, vehicle and chauffeur records. Add airport permits if relevant. Save as you go, submit for review and address any notes. The agreement unlocks after review and an intro call.
When can a carrier take trips?
Trips and payouts unlock only after the signed agreement and required records have been verified and the carrier is marked Active. A completed checklist alone does not activate a carrier.
Can carriers request ACH?
Stripe remains the standard payout setup. Direct ACH can be requested as a second option. The desk must separately confirm the secure bank setup and payout terms before it can be used.